Terms and Conditions

This website is operated by The Peacock Emporium Ltd. Throughout the site, the terms “we,” “us” and “our” refer to The Peacock Emporium Ltd, and offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, as we deem necessary. You agree that it is your responsibility to monitor changes to our site.

PRODUCTS 

Certain products may be available exclusively online through this website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.

We make every effort to display as accurately as possible the details, dimensions, colours and images of our products that appear at the store. We cannot guarantee that your computer/device’s monitor’s display of any colour will be accurate and may vary to those shown, due to the device it is viewed on.  Therefore, to ideally ascertain the true nature of any item, collection is advisable, so that a thorough inspection can be undertaken prior to purchase.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site, that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

As most items sold by The Peacock Emporium Ltd are vintage or antique, please be aware before purchasing that they may show signs of wear and tear due to their age, and use. 

POSTAGE AND DELIVERY

Most items will be dispatched free of charge to mainland UK, parts of Scotland and NI, Channel Islands and Isle of Wight and Isle of Man. Any destination outside of these regions, a nominal fee will be calculated at the point of sale.

We cannot post large or bulky items and again you would have to arrange your own courier and onward delivery to any non Uk destinations. Larger bulky items and furniture will be delivered at a cost of £10 per item within a 25-mile radius at a time to be mutually agreed. Otherwise, you are welcome to collect, or to arrange your own courier at your cost at a mutually convenient time.

Collection will be from Congleton in Cheshire. We will aim to send out all items within 7 working days but please allow extra time for busy periods and we cannot be held responsible for delays due to outside influences such as postal strikes or adverse weather conditions.

RETURNS AND REFUNDS

In the unlikely event that you are unhappy with your purchase, or it arrives damaged, please contact us to resolve any issues. We will refund the full amount paid using the same method by which the item was purchased provided we are satisfied it has been returned to us in the same condition and in the original packaging it came in. Return postage is at the buyer’s expense unless the item has arrived damaged or incorrectly described in which case the postage will also be refunded in full.

We only accept returns that do not meet the description provided or that arrive damaged. We do not accept returns for any other reason.

GDPR

When buying from our website we need to collect the following information in order to fulfil your order.

Item details
Email address
Name
Billing and shipping address
Phone number

We will not share your personal data with any third parties without your prior consent, except where we are required to do so by law. We will pass on your details to third parties deemed necessary, such as courier and parcel delivery services in order that they can deliver a service to complete our contract with you. All personal information will be stored securely. We may periodically email you with news of our products and services but for which you can choose to opt out at any time.